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A revolution in how to handle your most difficult workplace situations
When your last book was a national #1 customer service and business humor bestseller, and a finalist for 2008 Business Book of the Year, what do you do for an encore?
How about a groundbreaking new book that teaches you how to confidently say anything at work? How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work uses the latest principles from strength-based psychology, to teach you the same techniques top coaches, crisis negotiators, and psychologists use to deal with situations like these:
• How do you get your boss to stop yelling at everyone? • How do you tell an employee that he needs to shower more often? • How do you tell your co-worker that you would like more help from him or her? • How do you let someone know their performance is putting their career at risk? • How do you motivate people to strive for excellence?
In these situations and more, this book takes you by the hand and lead you through a step-by-step process that replaces the knot in the pit of your stomach with confidence - by teaching you how to structure a painless conversation that never puts people on the defensive, even with your toughest issues, and gets results!
Originally piloted with one of the nation's leading social service agencies, the techniques in this book have now been taught to over a thousand people from coast to coast, to rave reviews. As one person said in their evaluation, "there is now hope for humanity after all!" And consistently, over and over, people describe the results of this approach as game-changing.
Author Rich Gallagher, dubbed “one of the founding fathers of modern customer support” by one of its leading professional societies, has created a fresh, well-researched approach for handling your most difficult workplace situations . How to Tell Anyone Anything will change the morale, teamwork, and performance of your workplace with a new book that is quickly becoming the new standard for how we communicate at work.
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Available nationwide in leading bookstores and on-line retailers from AMACOM Books. |
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How to Tell Anyone Anything Breakthrough Techniques for Handling Difficult Conversations at Work |
